Possibly the most generous cancellation terms in the UK …
We offer a full-money-back guarantee for cancellations caused by Government restrictions that would make your stay illegal. We also offer a 100% refund guarantee (less 5% admin fee) for cancellations for almost all other reasons up to 2 days prior to arrival.
If you make a booking, you can pay securely on our website. Please do not pay in response to emails unless you have phoned us in advance to agree a secure payment process. Use the telephone number we publish on the site to be sure you are speaking to us.
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