1. Introduction and the booking contract
These Booking Conditions (“Conditions”) apply to Contracts for Bookings made between Cossington Park and its Clients. Cossington Park, “We”, “Us” and “Our” refer to the owner, Mr Graham Wason of Cossington Park, Middle Road, Cossington, Nr Bridgwater TA7 8LH and the Premises. The “Client(s)”, “You”, “Your”, “They” and “Their(s)” refer to the person who makes the Booking with Cossington Park. Clients who make Bookings to stay at Cossington Park agree that They and all Permitted Persons will be bound by these Conditions. When You make a Booking, You guarantee that You are aged 18 or over and have the authority to accept these Conditions on behalf of all Permitted Persons. Contracts between Cossington Park and its Clients do not create the relationship of landlord and tenant between the parties and do not create an assured short hold or other form of tenancy. Contracts are non-transferable.
“the Premises” or “Cossington Park” – refers to the whole or part of Cossington Park, Cossington Park Estate, Cossington Park House, Cossington Park Cottage, the Coach House (also known as the garages and the games room), gardens, fields, car parking, estate office (also known as the Harness Room), guest welcome area and other facilities and grounds as shown on plans on the Cossington Park website (cossingtonpark.com). The use of parts of the Premises is subject to periodic change of use or specifications.
“Stay” – a short stay of usually between 1 and 28 days at the whole or part of the Premises usually for holiday, leisure, events or temporary business purposes.
“Provisional Booking” – a Booking for a Stay at the whole or part of the Premises made by a Client which has not yet been confirmed in writing by Cossington Park.
“Booking” – a booking for a Stay at the whole or part of the Premises that has been confirmed in writing by Cossington Park.
“Direct Booking” – a booking made directly with Cossington Park via the Cossington Park website or by telephone or by email. This excludes bookings made through travel agents or other agencies or platforms or listings such as Airbnb.
“Advance Booking” – a Booking made at least 60 days prior to the start of the Rental Period.
“Booking Deposit” – a deposit payable by the Client under clause 5.3 to confirm and secure a Booking.
“Security Deposit” – a deposit to cover possible damage or other costs incurred by Cossington Park to be held as a charge against the Client’s credit card or paid by the Client to Cossington Park prior to the Rental Period as described under clause 5.4.
“Rental Period” – the duration of the Stay usually from 16.00 hours (4.00 p.m.) on the day of arrival until no later than 10.00 hours (10.00 a.m.) on the day of departure.
“Fee” or “Rental Fee” – the fee payable, based upon the number of Permitted Persons for a Stay at the whole or part of the Premises for the Rental Period.
“Permitted Persons” – the named persons who will be staying at Cossington Park during the Rental Period.
“VAT” means value added tax.
3. Use of the Premises
3.1. Unless agreed in writing in advance with Cossington Park, Stays at Cossington Park are for holiday, leisure and events purposes only. Clients and Permitted Persons are not permitted to conduct any business, trade or profession from the Premises, other than maintaining existing business communications by telephone, post or electronic means.
3.2. Events such as meetings, workshops, seminars, courses, weddings, trade fairs or other events or activities are welcome at Cossington Park and are to be subject to a separate agreement between Cossington Park and the Client.
3.3. No meetings, workshops, seminars, courses, weddings, trade fairs or other events or activities involving Permitted Persons or others will be permitted during the Rental Period unless such activity has been agreed by Cossington Park and the appropriate fee paid in advance
3.4. We aim to provide wireless internet services on the Premises but cannot guarantee the availability or quality of services. Such services when available are not to be used for illegal or inappropriate purposes.
3.5. Permitted Persons are required to look after the fabric and contents of the Premises, including decoration, furniture, fittings and equipment, and to leave everything in the same position, state of repair and cleanliness as at the beginning of the Rental Period. If any Permitted Person is aware of any damage or breakage that occurs during the Rental Period, a member of Cossington Park staff should be notified immediately. The Client shall meet all reasonable costs of repairs for breakages or damages or additional cleaning or re-organisation on demand during or after the Rental Period. Cossington Park reserves the right to use any Security Deposit paid by the Client to meet such costs as detailed below at clause 5.4, and to seek additional reimbursement if these costs exceed the Security Deposit
3.6. If any Permitted Person behaves in such a way as to cause or be likely to cause danger or upset to any person or damage to the Premises or if persons who have not been notified to Us in advance are staying at or visiting Cossington Park We will be entitled to terminate the rental immediately and We will have no further responsibility to the Client. No refunds will be made and We will not be liable for any expenses or costs incurred as a result of the termination.
4. Permitted Persons, Pets and Bedroom Configuration
4.1. The number of adults aged 16 and over and children aged 15 and less who will be staying at Cossington Park during the Rental Period must be advised at the time of making a Booking and no additional guests shall be permitted to stay overnight unless agreed in advance with Us in writing. The names of all Permitted Persons aged 16 and above and the number and ages of children aged 15 and below on the first day of the Rental Period must be provided to Cossington Park at least five days prior to the start of the Rental Period. Failure to provide this information may lead to cancellation of the Booking by Cossington Park with no refund of the Rental Fee.
4.2. Certain well-behaved pets are permitted if We have been notified in advance and the appropriate fee paid. Pets are not permitted upstairs or on upholstered furniture. Suitable blankets and pet bedding must be provided by the Client to protect floor coverings and furniture. Clients must remove animal faeces from inside and outside the Premises and dispose of these in a suitable manner. Pets must not be permitted to disturb people or farm animals at neighbouring properties.
4.3. Clients are required to respond to requests to provide bedroom configuration, bedding requirements and dining table arrangements, such as whether bedrooms should be made up as doubles or twins where this option is available, and whether folding beds, sofa-beds and/or cots are required and in which rooms. Failure to provide such information at least 5 days before the commencement of the Rental Period may incur a housekeeping charge of £50 plus VAT. If not otherwise paid this charge will be deducted from the Security Deposit before reimbursement if any.
4.4. A limited number of Day Visitors who are not staying at Cossington Park are generally permitted but the number and names of such visitors must be notified to and agreed with Cossington Park in advance. There will usually be a separate charge for Day Visitors.
5. Rental Period, Rental Fee, Booking Deposits and Security Deposits
5.1. The usual minimum Rental Period is two days including the days of arrival and departure. Cossington Park reserves the right to reduce or increase the minimum Rental Period at any time and specific enquiries will be dealt with accordingly.
5.2. The Rental Fee will be notified to the Client in advance. The Rental Fee includes VAT at the prevailing rate. A guide to Rental Fees is available on the Cossington Park website. The Rental Fee quoted for Provisional Bookings will generally be valid for 48 hours. We reserve the right to change the Rental Fee in the case of errors in advertised or confirmed prices and will do so as soon as Cossington Park becomes aware of such an error.
5.3. If the Booking is made less than 60 days prior to the start of the Rental Period full payment of the Rental Fee is required to confirm the Booking. In the case of an Advance Booking a Booking Deposit equal to 30% (thirty per cent) of the Rental Fee is required to secure the Booking. The balance must be paid 60 days prior to the start of the Rental Period. If the balance is not paid by the date due Cossington Park reserves the right to cancel the Booking and to retain the Booking Deposit paid.
5.4. A Security Deposit is required for Stays at Cossington Park. The amount of the Security Deposit will be notified at the time of the Booking. In most cases, the amount of the Security Deposit will be held against a credit card provided by the Client 10 days prior to the beginning of the Rental Period. In other cases, the amount of the Security Deposit will be paid to Cossington Park. The charge for the Security Deposit on the Client’s credit card will be released or if payment for the Security Deposit has been paid this amount will be returned in whole or in part within 10 (ten) days of completion of the Rental Period. Cossington Park reserves the right to deduct from the Security Deposit one or more of the following: the actual cost or a reasonable estimation of the cost of replacement of missing items or of repairs of damage to furniture, fittings, equipment or the fabric of the Premises, howsoever and by whomsoever caused; special cleaning caused by damages or breakages or spillages that occur during the Rental Period, howsoever and by whomsoever caused; a supplementary Rental Fee for an additional day if all Permitted Persons have not vacated the Premises by 10.00 a.m. on the morning of departure unless an alternative arrangement has been agreed in writing; a supplementary Rental Fee if more persons join the Stay than previously advised; a charge for failure to provide the names of all Permitted Persons; a housekeeping charge for failure to provide bedding and related requirements at least 5 days prior to the commencement of the Rental Period; any other charges deemed reasonable by Cossington Park. The quantification of the amount to be deducted from the Security Deposit shall be reasonable as determined solely by Cossington Park. Cossington Park reserves the right under contract law not to return any of the Security Deposit and to claim further reimbursement for damages or missing items or extended occupation in excess of the value off the Security Deposit. Clients that disagree with Cossington Park’s estimation of such costs may complain as provided for under Section 9 of these Booking Conditions.
6.1. You should notify Us of any changes to Your Booking as soon as possible. Any changes, including a request to change the date of the Booking, are subject to availability and payment of a £75 plus VAT administration fee plus the difference in Rental Fee if the Rental Fee for the new dates is higher. If the Rental Fee for the new dates is lower than the Rental Fee for the original Booking there will be no reduction in the Rental Fee and no administration fee if the difference in Rental Fee is more than £75 plus VAT.
6.2. On receipt of a written request to cancel a Booking for a Stay that would be illegal for the Client to fulfil due to temporary Government restrictions due to coronavirus or similar causes the Client will receive a full refund of the Rental Fee paid.
6.3. On receipt of a written request to cancel a booking We will endeavour to re-let Cossington Park. If we succeed in re-letting for the same or greater Fee than for the Booking that is cancelled We will refund the Deposit or Fee paid subject to deduction of an administration fee of 12.5% of the sum paid. If We re-let for a lower Fee We will refund any surplus remaining after deduction of the shortfall in Fee and subject to deduction of an administration fee of 12.5% of the sum paid. The refund will be made within 10 days following the date of arrival of the Booking.
6.4. If Cossington Park is not re-let following receipt of a written request to cancel or in the event that the Client cannot honour the booking for any reason there will be no refund and the full Fee will be due.
6.5. If the Client cuts short the Stay before the end of the Rental Period there will be no refund.
6.6. Clients are strongly recommended to ensure that They have holiday insurance available from a variety of sources which covers cancellation charges for all appropriate reasons such as but not limited to illness of the Client or any Permitted Person, jury duty, military service, family emergencies, changes in personal or work circumstances, travel delays, vehicle breakdown and public transport delays. These are at the Client’s risk and do not give the right to cancel or to receive a refund unless We succeed in re-letting the Property as provided for in Clause 6.3 above.
6.7. For Bookings made after 1st September 2023 Clients have the opportunity to add protection during Their booking process which if added enables them to request a full refund from XCover should They or anyone in their party be unable to attend due to unforeseen circumstances. XCover is owned by Cover Genius which claims to be a leading ‘insurtech’ for embedded protection recently ranked #1 in the Financial Times list of fastest-growing companies and to include among its partners Booking.com, Ryanair, Turkish Airlines, Wayfair and many others.
6.8. Cancellations of bookings made through Airbnb and other channels and agencies and websites where We do not receive payment for the booking at the time of booking will be subject to the cancellation terms on the relevant website at the time of making the Booking and might not be eligible for protection offered by XCover.
6.9. If Cossington Park becomes unavailable prior to or during the Rental Period for any reason We will refund the whole or a reasonable proportion of the Deposit or Fee paid by the Client. Reasons for which the Premises might become unavailable include but are not limited to acts of God, epidemic or pandemic, terrorist attack, contamination, public authority restriction, collapse of buildings, failure of a utility service or sale of the business.
7.1. Third party providers of services such as entertainment, catering, music, beauty treatments, baby-sitting, archery or any other activity or service are not permitted anywhere on the Premises unless previously agreed by Cossington Park in writing in advance. Third party providers must have qualifications, public liability and other insurance appropriate to the service being provided and certificates of such qualification and insurance must be provided to Cossington Park and Our insurers on request. For certain activities a risk assessment of conducting such activities at Cossington Park might be required. An additional Security Deposit might be required. Cossington Park accepts no liability for the activities of any third party provider. Cossington Park makes available to Clients information on a selection of third party service providers that have provided satisfactory services to previous clients of and guests at Cossington Park but will not be liable for the failure of any service provided by third party providers to Clients as this is a matter between the Client and the third party providers. Clients are recommended to undertake Their own due diligence on and agree appropriate contracts with any third party service provider that has been agreed in writing by Cossington Park.
7.2. Cossington Park accepts no liability for services listed or referred to in information provided on the Cossington Park website or in electronic or printed guest information related to any service provided operating outside the Premises, including pubs, restaurants, take-aways, visitor attractions, taxis and other services.
8. Limitation of Liability
Subject to the remaining provisions of this clause, Cossington Park will not be liable in any circumstances to the Client whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any indirect or consequential loss arising under or in connection with this Booking. Cossington Park’s total liability in respect of all other losses, including damage to personal belongings caused by the negligence of Cossington Park or its employees, agents or subcontractors arising under or in connection with this Booking shall in no circumstances exceed the total Fee payable by the Client for any single Booking. Nothing in these Booking Conditions shall limit or exclude Cossington Park’s liability for death or personal injury caused by its negligence or the negligence of its employees, agents or subcontractors.
If You are dissatisfied with Your Stay or if anything goes wrong please notify a member of staff or the Owner-Guardian of Cossington Park at the time that it arises. All reasonable efforts will be made to address problems as soon as possible. In the event that the remedial action undertaken or proposed by Cossington Park is deemed unsatisfactory by the Client or the issue cannot be resolved or if a dispute arises Cossington Park offers a dispute arbitration service under the auspices of The Holiday Home Association (https://www.holidayhomeassociation.org.uk ).
10.2 Credit Card Details – During the Booking process We might hold the Client’s credit card details for the purpose of securing the Security Deposit usually 10 days prior to commencement of the Rental Period or with the Client’s agreement of taking the payment of the Balance of the Fee usually 60 days prior to the commencement of the Rental Period. Credit card details will be maintained securely on Our booking system which is provided by SuperControl which complies with all necessary policies relating to credit card security and data protection.
10.3 Right of Entry – The owner, agents and employees of Cossington Park are permitted to enter the house and grounds at any reasonable time in order to carry out inspections or maintenance. To keep the extensive gardens in good condition one or more gardeners will be working whilst guests are in residence usually visiting up to a maximum of three days per week depending on the weather and season. We are sensitive to Our guests’ wish for quiet and privacy.
10.4 Liability, Health & Safety – Cossington Park was built at a time when modern standards of safety and security did not apply. Whilst We have taken reasonable steps to ensure the comfort and safety of Our guests Permitted Persons must read Our guidance notes in Our electronic guest information to which electronic links are provided prior to arrival or in the front of the Guest Information Folder within the Premises on arrival and must take sensible precautions to look after themselves and others as well as the Premises and contents. Sensible precautions include not allowing children to play near garden walls, garden ponds, electrical installations and equipment.
10.5 Security – an intruder security alarm system is maintained in parts of the Premises. Where the Client and Permitted Persons are staying in those parts of the Premises that have an intruder security alarm fitted the Client or other Permitted Persons are required to activate the system during the Rental Period whenever They leave the Premises in accordance with instructions that will be provided on arrival and/or are to be found in the Guest Information Folder within the Premises and/or on the Cossington Park electronic guest information.
10.6 CCTV – a closed circuit security system operates and covers the vehicle entrances and parking areas on the Premises. The system is maintained by a recognised contractor and operated in accordance with the Cossington Park CCTV Policy a copy of which is available on request.
10.7 EV Chargers – Cossington Park has two electrical vehicle (EV) charging points. Requests to charge EVs by Clients or other Permitted Persons must be made in advance and will be subject to the Cossington Park EV Charging Policy which is available on request or on Our website. The use of domestic chargers is strictly forbidden.
10.8 Electrical equipment – Cossington Park electrical equipment is tested regularly for compliance with prevailing health & safety legislation. Clients and Permitted Persons are not permitted to bring any other electrical equipment onto the premises and substantial items such as air conditions units are very strictly prohibited. This restriction does not apply to personal telephones, laptops and tablets and chargers for these items provided such chargers are supplied by the relevant manufacturer.
10.9 Hot tubs – Cossington Park on occasions offers hot tubs for use by Guests during the Rental Period. Such hot tubs are of the inflatable kind and are rented by Us from a local supplier. Whilst We take reasonable precautions to ensure the safety of all Permitted Persons We are not liable for any accident or injury occurring at the Premises where the accident or injury is as a result of the negligence or wilful misconduct of the Client or other Permitted Persons.
10.10 Accuracy – Although We have endeavoured to describe Cossington Park accurately in brochures, on websites and via other devices, minor variations in facilities and services may occur due to maintenance, painting, replacement of equipment, breakdown of equipment or interruption of services provided to Cossington Park. Cossington Park takes no responsibility for the failure of publicly provided services such as electricity, telephone, television, internet and water.
10.11 Drones, fireworks, Chinese lanterns, portable firepits and portable barbeques – these are strictly prohibited due to health, safety and insurance reasons as there is a farm with live animals next door. Candles, tealights and ethanol burners are all strictly prohibited.
10.12 Smoking is not permitted in any of the buildings that form part of the Premises. Smoking is permitted only in designated smoking areas outside. It is requested that cigarette butts are disposed of in the ashtrays provided in these areas.
10.13 Noise – guests are asked not to make undue levels of noise that could disturb neighbours and others in the village of Cossington. No amplified music is allowed unless this has been agreed in writing in advance. Noise outside Park House and Park Cottage must be kept to low levels after 10.00 pm on weekdays and 11.00 pm on Saturdays and Sundays. The Games Room is uninsulated and must not be used after 11.00 pm on Fridays and Saturdays and after 10.00 pm on all other days.
10.14 Horses and sheep – the field at the end of the Cossington Park gardens known as Bushey Close belongs to Cossington Park and is used on occasions for stabling and exercising of horses and/or the grazing of sheep. Guests are requested to respect the privacy of such animals and those looking after them.
10.15 Wood burning stoves – fires in the wood-burning stoves in the Drawing Room and the Library Dining Room in Cossington Park House must not be allowed to burn too vigorously and must be attended at all times. The fireguards provided must be used. No open fires are permitted anywhere at Cossington Park other than in the purpose-built barbecues in the gardens of Park House and Park Cottage. Sufficient firelighters, logs for the wood-burning stoves and fuel for the barbecues are generally provided for the first night of the Rental Period.
10.16 Piano – The antique piano is normally kept locked. It can be made available to experienced musicians if requested in advance and on payment of the cost of tuning of £100 plus VAT.
11. Law and Jurisdiction
English law will apply to the contract made between Cossington Park and Clients including these Booking Conditions and to any dispute or claim that arises from the contract. Any such dispute may be dealt with by the Holiday Home Association Arbitration Scheme or under the exclusive jurisdiction of the Courts of England and Wales.
2nd September 2023